Japan private transport FAQ
Clear answers about booking confirmation, airport meetings, luggage, payment and changes.
Check vehicles & pricesPractical answers for the journey ahead.
No sales claims—only the details that affect a real trip.
Quotes & prices
Can I see a price online?
Eligible journeys show tax-inclusive prices by vehicle; other journeys are checked personally.
What is included in the shown price?
The page lists the base fare and applicable additions. Confirmed conditions are included in the booking email.
Can the price change later?
A changed route, date, group, luggage or time may require a new price.
Booking confirmation
Is the booking confirmed when I submit?
No. We first check the vehicle and journey conditions, then send a separate confirmation email.
What if the receipt email does not arrive?
Check spam, then contact us with the service date and lead passenger name.
Payment
When will I receive payment instructions?
Customers booking personally through this website can pay by credit card, Apple Pay when available or bank transfer. After the vehicle, chauffeur and amount are confirmed, the booking confirmation, checkout page or invoice states the available method and deadline.
Am I charged when I submit?
No automatic payment is taken by sending a booking request.
Airport transfers
Where will I meet the chauffeur?
The confirmed email gives the meeting place for the airport and terminal.
Do you need my flight and terminal?
Yes. Accurate details are needed for the correct meeting instructions.
Flight changes
What if my flight is delayed or changed?
Send the new flight and arrival time to the contact in your confirmed email as soon as known.
Waiting
How do waiting time and charges work?
Free waiting and any additional charges are shown in the quote and confirmation.
Vehicles & luggage
Does maximum seating include all luggage?
Not necessarily. Enter the group and every large and small bag together.
Can I bring a wheelchair or stroller?
Tell us whether it folds and its size so the vehicle can be checked.
Child booster cushions
Can I request a child booster cushion?
Portable child booster cushions can be requested in advance. Infant seats and child safety seats are not available.
Charters & stops
How is a charter different from a transfer?
A charter can keep the vehicle for an agreed time and include several stops.
Can I set stops and waiting time?
Yes. Add the stops in order and the expected stay at each.
Changes & cancellation
Can I change a confirmed journey?
We check feasibility and any price effect before accepting the change.
When do cancellation charges apply?
Please read the timing and conditions in the cancellation policy.
Meeting & contact
What if I cannot find the chauffeur?
Before leaving the meeting area, use the service-day contact in the confirmed email.
When will I receive the chauffeur phone number?
Vehicle, chauffeur and contact details are sent after the booking is confirmed.
Get the quote online. Submit the booking. Pay securely after confirmation.
Eligible journeys show tax-inclusive prices instantly. Complete the request without calling; after the vehicle is confirmed, your booking page opens secure card or Apple Pay checkout.